Sales Revenue
To download the Sales Report, please select Head of Sales of the respective Division:
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Lead Flow KPIs per Sales Manager
| KPI | Sales Manager | ACT YTD | BDG YTD | Delta |
| New Leads | Ralph Hirsch | 75 | 90 | -15 |
| Qualified Leads (Key Prospects) | Ralph Hirsch | 35 | 30 | +5 |
| Avg. Lead Response Time | Ralph Hirsch | 0.8 | 1.0 | -0.2 |
| New Leads | Nicole Thalberg | 105 | 90 | +10 |
| Qualified Leads (Key Prospects) | Nicole Thalberg | 30 | 30 | +0 |
| Avg. Lead Response Time | Nicole Thalberg | 0.9 | 1.0 | -0.1 |
Prospecting Activities per Sales Manager
| Activity | Sales Manager | ACT | BDG | Delta |
| Demos | Ralph Hirsch | 38 | 36 | +2 |
| Meetings | Ralph Hirsch | 45 | 50 | -5 |
| Calls | Ralph Hirsch | 61 | 60 | -1 |
| Webinars | Ralph Hirsch | 13 | 12 | 1 |
| Demos | Nicole Thalberg | 30 | 36 | -6 |
| Meetings | Nicole Thalberg | 52 | 50 | +2 |
| Calls | Nicole Thalberg | 66 | 60 | +6 |
| Webinars | Nicole Thalberg | 10 | 12 | -2 |
Customer Complaints (Named Accounts)
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| Date | Customer | Sales Manager | Description | Severity | State |
| 05.03.2019 | Howflyth | Ralph Hirsch | Pricing Issue with Production Extension ABC | 1 | Solved |
| 08.04.2019 | Generic AX | Ralph Hirsch | Haftpflichtfall: Beamer im SiZi in Paris umgestossen | 2 | Pending |
| 06.06.2019 | Joypert AG | Ralph Hirsch | Lizenzcodes mehrmals abgelaufen, Produktionsstop | 3 | Pending |
| 15.07.2019 | Synth AG | Nicole Thalberg | Unvollständige Lieferung erhalten | 2 | Solved |
| 16.08.2019 | Cofnitas AG | Ralph Hirsch | 3 Min. Verspätung am Kundentermin 16.08.2019 | 1 | Solved |
| 16.09.2019 | Helix GmbH | Nicole Thalberg | Lange Reaktionszeiten bei Anfragen bemängelt | 3 | Pending |
| 24.09.2019 | Xiao Wie | Ralph Hirsch | 2x incorrect invoice currency listed | 2 | Solved |
| 25.09.2019 | Wyrsingplast | Nicole Thalberg | Pricing Issue with Production Extension ABC | 1 | Pending |